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Surge Graphix

Refund and Exchange Policy

Thank you for choosing to shop with us at [YourWebsiteName]. We are committed to providing you with the best service and aim for your complete satisfaction. If you’re not fully satisfied with your purchase, we’re here to assist you.

1.Refunds

If you’re dissatisfied with the service you received, you can request a refund within 7 days of receiving it. To initiate the process, please reach out to our customer support team at [YourSupportEmail]. Upon receiving your request, we will assess the situation and notify you of the status. Approved refunds will be processed to your original payment method, excluding any applicable service fees or transaction costs.

2.Exchanges

If you wish to exchange your purchased service for a different package, please contact us within 3 days of receiving your order. Our customer support team will guide you through the steps to complete the exchange.

3.Non-Refundable Items

Certain services and items are non-refundable, including:

  • Change of mind after the purchase

  • Mistaken purchases

  • Insufficient expertise to utilize the service effectively

4.Processing Time

Refunds and exchanges will typically be processed within 14 business days of receiving your request. Please note that the time it takes for a refund to appear in your account may vary depending on your payment provider.

5.Contact Us

If you have any questions about our refund policy or need further assistance, please don’t hesitate to contact us at [YourSupportEmail]. We are here to help and ensure that your experience with us is seamless and satisfactory.